Terms and Conditions

Moonwake Jewelry is registered at the Kruispuntbank van Ondernemingen from the Belgian federal government with VAT number: BE0778849820 

E-mail: info@moonwakejewelry.com. Moonwake Jewelry, Hoogstraat 38, 8000 Brugge, Belgium.

1. Payment

At the Moonwake Jewelry webshop, various payment methods are offered such as WooCommerce Payments, Direct bank transfer, and Paypal. Upon checkout, customers can choose any of these options to pay for their orders. Once an order is placed, an email confirmation will be sent to the customer. Please note that all prices include 21% VAT.

If you opt for direct bank transfer, please be aware that your order will only be processed and shipped after the payment has been transferred to our account. This may cause a delay in the delivery of your order, compared to using WooCommerce Payments or PayPal. After completing the order and payment, your purchase will be shipped within a maximum of seven working days when it’s in stock and ready to ship.

For custom or made-to-order pieces, the estimated production time will be specified on the item page. In the event of an incorrect price listing, Moonwake Jewelry reserves the right to cancel the order and refund the customer’s money, even if the payment has already been made.

2. Shipping & Delivery

The delivery time of my jewelry is based on the production time needed in my workspace. A collection item that is in stock will be shipped within 7 workdays, after receiving payment. Please note that this period is calculated without the shipping time. For orders on products that are not in stock and need to be made, contact Moonwake Jewelry for details on production and shipping time.
Local pickup is possible as well, always after getting in touch with Moonwake Jewelry about it to make a pickup appointment. 

Your order will be standardly shipped with Bpost (within Belgium as well as for Europe, for Europe it’s DHL/Bpost EU). A track and trace code will be emailed to you in order for us both to track the order. For more expensive orders there is the possibility to ship with Mikropakket, a very trustworthy delivery company, this will most likely be for bespoke jewelry after consultation.

Shipping duration and expected delivery will vary for each country and delay must always be taken into consideration. Any additional costs such as import costs, customs and sales taxes are for the customer. Moonwake Jewelry is not responsible for any delays, damage or loss once the package has been handed over to the postal service.

Worldwide shipping is offered.

3. Bespoke jewelry / Custom made orders

Bespoke jewelry (custom made orders) will always be unique in design whether it’s in the big or in the small details. Designs may be similar but always vary with factors such as texture, size or stone. Custom orders will be designed by Moonwake Jewelry by the guidance of the customer. The process for this takes up time because of the consultation, search for the right materials, design and production time is all unique. During this process you will be informed about the estimated time schedule. Please be considerate of ongoing projects with my work as well as time for my personal life.

Before placing an order, please make sure you know your correct size. To guarantee a perfect fit I suggest paying a visit to my atelier or a local jeweler where the size can be measured correctly. Note that I communicate and measure in European sizing.
When ordering a ring from my collection in a custom size or ordering a bespoke ring, the ring will be made in the size either given by the customer or measured by me. To measure a ring at home, please first read some tips about it on this page. Custom rings will be made in the provided Eu size by the customer. In case the custom ring with the provided size doesn’t fit due to a wrong measurement, resizing is not a free service.
Resizing will be assessed possible with most jewelry, however not recommended with rings that have texture (due to breaking the textured pattern) or with rings with a stone (due to a risk for the stone). This is why I highly recommend getting the ring size measured properly in either a local jeweler or in my atelier. 

A prepayment for the custom order will be asked in advance, this will serve as a deposit to secure the order and start producing it. The rest of the payment will be asked after production. The custom order will be shipped out or available for pickup, when the full price has been paid. 

If there’s a deadline for your custom order, such as a wedding date for example, please share this information. A minimum of two months notice is needed to guarantee the desired products for a custom order. If your deadline is sooner than two months, I’m willing to try my best and give priority for your order – if possible – for an extra fee of 20% on the final price. 

Moonwake Jewelry is obliged to hold on to the deposit and custom piece a year from the agreement on the custom order. If after a year of the deposit the custom piece has not been paid fully, the deposit will expire and the finished piece of jewelry will either be put up for sale or will be recycled. Of course hopefully you are able to fully finish the custom order and enjoy your bespoke Moonwake Jewelry.

4. Gift vouchers

Gift vouchers are available at my webshop, they are digital and will be emailed to either you or the chosen recipients email. The gift vouchers are print friendly if you’d wish to hand it over physically.
Purchased gift vouchers are non refundable and are valid for 365 days from the  purchase date.

5. Return policy

Right of withdrawal with remote purchase for the jewelry website and webshop according to the FPS Economy (Belgium):

This is the case of a contract concluded between a company and a consumer, within the framework of an organized system of distance sales or services, without the simultaneous physical presence of the company and the consumer, using exclusively one or more means of distance communication (telephone, Internet, catalog, etc.), up to and including the moment the contract is concluded.
As a consumer, you have the right to revoke your purchase and cancel the contract without giving reasons, in accordance with Belgian law and the European Directive 2011/83/EU on consumer rights. I, Moonwake Jewelry, hereby make available to you the following right of withdrawal:

Right of withdrawal:
You have the right to revoke the purchase of the jewelry ordered within a period of fourteen (14) days without giving reasons, starting from the day after the delivery of the product. 
Returning collection pieces will only be accepted if you return the piece in perfect condition and in the original packaging. Jewelry that has been worn and/or damaged will not be accepted back.

Exercise of the right of withdrawal:
To exercise your right of withdrawal, you must notify Moonwake Jewelry, in writing of your decision to withdraw from the agreement within the aforementioned period. This can be done via email to info@moonwakejewelry.com with added photo’s of the state of the piece. You can use this model form (PDF, 253.7 KB) (in Dutch) for withdrawal, but this is not obligatory.

Consequences of withdrawal:
If you withdraw from this contract, I shall reimburse to you all payments received from you, including the costs of delivery (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen (14) days from the day on which we receive notice of your withdrawal from this contract.

I may withhold reimbursement until I have received the goods back or you have supplied evidence of having returned the goods, whichever comes first.

You’ll return or hand over the goods to me without undue delay and in any event not later than fourteen (14) days from the day on which you communicate your decision to withdraw from the contract to us. You are in time if you return the goods before the period of fourteen (14) days has expired.

The consumer shall bear the direct costs of returning the goods. 

Exclusion of right of withdrawal:
The right of withdrawal is excluded for:

  • Products that are manufactured according to your specifications or have a clearly personal character: custom orders and bespoke jewelry pieces.
  • Products that are not suitable to be returned for reasons of health protection or hygiene and whose seal has been broken after delivery. The product must be unworn, in its original condition without damage and in its original packaging.
  • Moonwake Jewelry giftcards / vouchers.
  • Products that after delivery are by their nature irrevocably mixed with other items.
  • Products purchased in person.

Moonwake Jewelry is not responsible for any delays, damage or loss once the package has been handed over to the postal service by you.

Handmade pieces are offered and even though quality is my main priority, production mistakes are not excludable. Moonwake Jewelry reserves the right to deny unreasonable repairs, returns and replacements. 

6. Guarantee

A guarantee of 6 months from the date of purchase is granted on all Moonwake Jewelry items. When a piece breaks or shows a sign of needed repair, the customer may send it back if the guide care has been followed to treat the piece of jewelry well. The expertise of the goldsmith from Moonwake Jewelry will be decisive on the break or damage, items that are treated badly will not be covered by the free of charge repair guarantee. Repairs that are covered by the guarantee with normal wear, will be free of charge with the exception of the shipping costs. In case a damaged piece is assessed as irreparable, the option for a replacing gift voucher will be offered. 
The customer must contact Moonwake Jewelry as soon as possible after the damage, with the maximum time period of 1 month after breaking. Please always inform me of the complaint by including photos or a video of the piece before returning the item.

Moonwake Jewelry offers a repair service for damages after the six months guarantee period as well for a variable price, depending on the item and needed repairs.
The guarantee does not apply to any cracks in gemstones that occur, since the production of them is not Moonwake Jewelry but Mother Nature herself. Gemstones can be fragile products by nature so the responsibility for endurance is with the wearer. If your stone is damaged and you’re looking for a solution, do feel free get in touch and Moonwake Jewelry will help for a suitable solution to help fix it. Jewelry sent back for repairs must be shipped back to Moonwake Jewelry with a trackable package and in the original packaging.

7. Jurisdiction clause

These general terms and conditions apply to all agreements between Moonwake Jewelry, located at Hoogstraat 38, Belgium, and the customer using the services of the webshop.

Applicable law
All disputes arising from or related to the agreement between the webshop and the customer, including its interpretation, shall be governed by Belgian law, to the exclusion of the rules of international private law.

Competent courts
All disputes arising from or related to the agreement between the webshop and the customer, including its interpretation, shall be submitted exclusively to the competent courts in Bruges, Belgium.
Nothing in this jurisdiction clause shall prevent the customer from seeking interim relief from a competent judicial authority before a dispute is brought before the competent courts in Bruges, Belgium.

Other Provisions
a. This jurisdiction clause takes precedence over any other jurisdiction clause that would conflict with this clause.
b. This jurisdiction clause applies to all agreements between the Webshop and the Customer, including future agreements.
c. If any provision of this jurisdiction clause is deemed invalid or unenforceable, this shall not affect the validity and enforceability of the remaining provisions.
The customer agrees to these terms and conditions by using the webshop’s services.
Effective date: 15-07-2023.
Moonwake Jewelry / www.moonwakejewelry.com
Hoogstraat 38, 8000 Bruges, BE 
E-mail: info@moonwakejewelry.com

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