Privacy Policy

Privacy sensitive data and personal data are being processed through my website. This personal data will be carefully processed and protected. – Moonwake Jewelry. 

Moonwake Jewelry is responsible for data processing. This privacy statement explains which personal data is collected, used and for what purpose. I hope you will read this statement carefully. If you have any questions, you can of course contact me.

1. Conditions for processing personal data

When processing personal data, we comply with the requirements set by privacy legislation. In concrete terms, this means that we consider the following points important and that we comply with them:

  • We clearly state the purposes for which we process personal data. You can read that in more detail later in this privacy statement;
  • We limit the collection of personal data to only data that is necessary for legitimate purposes;
  • We ask for explicit permission to process your personal data in cases where special permission is required for this;
  • We take appropriate security measures at all times to protect your personal data and we also require this from parties that process personal data on our behalf, Where necessary this is laid down in so-called separate “processor agreements”;
  • We make it possible to make your personal data available for inspection, to correct or to delete at any time.

2. Use of personal data

When using our web store, we obtain certain information about you. This can also be personal data. We only store and use the personal data that you provide directly, in the context of the service you have requested, for example when paying an order.

We use the following data for the purposes stated in this privacy statement:

  • Name and preferred pronounces
  • E-mail address
  • Address data
  • Phone number
  • Billing address
  • E-mail address
  • Payment details

2.1 Register

You must register for certain parts of our web store to be able to use functionality. After registration, we store the personal data you have provided. We store this information so that you can use our services without having to provide data again, we may also use it to contact you in the context of the execution of the agreement, such as the agreed obligation to deliver the products. from your order or answering your questions..

  • Your first and last name
  • E-mail address
  • Password

We will not provide the data for registration and execution of the agreement to third parties, unless this is necessary in the context of the execution of the agreement that you conclude with us or if this is legally required. In case of suspected fraud or abuse of our web shop, we may be asked to hand over personal data to the competent authorities.

2.2 Handling order

When you place an order with Moonwake Jewelry, we use your personal data to process it. If this is necessary for proper handling, we may also provide your personal data to third parties. We only do this with parties with whom we have concluded a processing agreement. This way you can trust that these parties will also handle your personal data as desired. You can read more about this later in this privacy statement.


In addition to the information for an account, we ask for the following information:

  • Streetname
  • House number
  • Postal code
  • Residence
  • Country
  • Phone number

Orders are further stored with the following data:

  • Date and time of the placed order 
  • Ordernumber 
  • Invoice number 
  • Total amounts
  • Delivery information
  • Delivery charge
  • Payment Information
  • IP address

2.3 Use of contact form and newsletter

Through our webshop we offer the possibility to ask questions via a contact form, where you are also asked to fill in information so that we can handle your question more easily. You choose which data you provide. The data you send us will be kept for as long as the content of your message suggests that this is necessary for the complete answering and processing of it. We’ll store the data unless asked otherwise.

When sending messages via the web store, we use the following data:

  • Name
  • Prefered pronounce 
  • E-mail adress

We also offer a newsletter with which we want to inform interested parties about our products and/or services. Every newsletter contains a link with which you can easily unsubscribe. Your e-mail address is automatically added to the database of our e-mail software, from which the safe handling of your personal data is ensured under a processing agreement.

2.4 Data stored and accessible through your account dashboard

With our portal you can gain access to a management environment where you can set, specify and change things such as address details.

The following data is stored in your account and is also accessible to you.

  • Orders, including the data required for processing.
  • Invoices, including the data required for processing.
  •  

You can always submit an additional request to change or delete data. For questions about our privacy policy, you can contact us at any time using the details below.

3. Reclame

In addition to the information on our website, we can also inform you about our new products and services: by email, via social media, push notifications, telephone or other means of communication. Fortunately: this only happens if you have given explicit permission for this, this permission can always be withdrawn.

4. Publication

When using our webshop, no data is published by default. If this happens, you choose what information to publish; think, for example, of liking or following our social media channels.

5. Provision to third parties

We may engage with group companies and other parties when processing your data. Insofar as those other parties process data for the services of Moonwake Jewelry, they do so as a processor and we have concluded an agreement with those parties. Insofar as those other parties determine the purposes and means for the processing of data themselves, they do so as the controller. This also means that they must have a legal basis to process your data. We are not responsible for the processing of your data by those parties. This privacy statement does not apply to this.

6. Cookies

Cookies are used in our webshop. When you visit our webshop for the first time, a message is shown in which we explain why and for what purpose we use these cookies. We use so-called functional and non-functional cookies, we always ask for your permission for the use of non-functional cookies; if you do not give this permission, we will not use it. We further explain the use of cookies via this link.

The functional cookies can also be switched off in your browser. Keep in mind that it is possible that our website will no longer work optimally.

7. Google Analytics

We use Google Analytics to keep track of how visitors use our web store. We have concluded a processing agreement with Google to make agreements about the handling of our data. Furthermore, we have not allowed Google to use the obtained Analytics information for other Google services. Finally, all IP addresses of measured traffic are anonymized with us.

8. Security

We take careful security measures to limit misuse of and unauthorized access to personal data. These measures are part of our processes and are reviewed periodically.

9. Retention periods

The personal data described above will be kept for as long as necessary to process your orders, including warranty. After that, we’ll store the data unless asked otherwise, you’re free to contact us to delete your data.

10. Websites of third parties

In our shop you will also find links to websites of other parties or references to us. Although we carefully select and monitor these relationships, we are not responsible for the processing of your data via these websites. This privacy statement does not apply to this.

11. Changes to this privacy statement

We reserve the right to make changes to this privacy statement.

12. View and change your data

After logging into your account within our webshops, you have access to the data that is known to us. You can submit a request to change or delete data. For questions about our privacy policy, you can contact us at any time using the details below.

13. Authority for Personal Data

We are happy to help you if you have any questions about the processing of your personal data. Under the privacy legislation you also have the right to file a complaint with the Dutch Data Protection Authority about our processing of your personal data. For this you can contact the Dutch Data Protection Authority.

14. Contact information Moonwake Jewelry

Hoogstraat 38

8000 Brugge, België

info@moonwakejewelry.com

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We use cookies on our website. Some of them are essential for the operation of the site, while others help us to improve this site and the user experience (tracking cookies). You can decide whether you want to allow cookies or not.