General Product Safety Regulation (GPSR)
Safety Information and Compliance with the General Product Safety Regulation (GPSR) – Regulation (EU) 2023/988
At Moonwake Jewelry, product safety is our top priority. Our handcrafted precious metal jewelry meets the highest safety standards as required by the General Product Safety Regulation (GPSR) – Regulation (EU) 2023/988. This regulation ensures that all products offered on the EU market are safe for consumers.
1. Product Safety and Materials
- Our jewelry is made from high-quality precious metals, such as gold, silver, and platinum, and is free from harmful substances like lead and nickel, in compliance with European regulations.
- All materials are carefully selected and tested to minimize allergic reactions and skin irritation.
- Our products undergo quality control to ensure durability and safety.
2. Traceability and Product Information
- Each piece of jewelry can be tested to confirm the authenticity and composition of the precious metal.
- Our contact details are clearly stated in our webshop, allowing customers to reach us easily for inquiries or concerns.
- Each product comes with clear maintenance and usage instructions to ensure safety and longevity.
3. Online Sales and Consumer Protection
- We ensure that all our online product descriptions are accurate and complete so that consumers can make well-informed purchase decisions.
- Prices, materials, and shipping information are transparently displayed with no hidden costs.
- Customers can easily contact our customer service for questions or advice regarding the safety and use of our jewelry.
4. Recalls and Complaint Procedure
- In the rare event that a product does not meet safety standards, we will immediately inform customers and initiate a recall procedure.
- If you have a safety-related complaint about a product, please contact us via email: info@moonwakejewelry.com. We take every report seriously and will take appropriate action.
5. Legal Compliance and Enforcement
- As a goldsmith and jewelry designer, we strictly adhere to European legislation regarding product safety and precious metals.
- Our products are inspected and certified in accordance with the requirements of the GPSR and other relevant EU regulations.
- We collaborate with market surveillance authorities to ensure compliance and safety in the market.
Do you have any questions regarding the safety of our jewelry or our compliance with the General Product Safety Regulation (GPSR)? Feel free to contact us at info@moonwakejewelry.com.
updated 19/02/2025